IT Bits
And pieces.
How we help businesses work better
We help you build and improve the systems your business relies on every day.
Making sense of what’s going on
Structured, facilitated work that helps teams step back, understand the situation they’re in, and agree on what really matters before decisions compound.
Making work flow end to end
Makes visible how work actually moves through the business — from demand to delivery — so effort turns into outcomes instead of friction.
Making systems support the work
Aligns tools, systems, and automation to how work really happens — reducing manual effort, duplication, and workarounds.
Making sense of what’s going on
As organisations grow, decisions are often made quickly, based on experience, instinct, or urgency. Over time, this can lead to confusion, misalignment, or decisions that are hard to explain or stand behind.
This work creates space to slow things down, surface what’s really driving the business right now, and build a shared understanding that leaders and teams can rely on.
What You Get
- A clear view of the current situation and challenges
- Shared understanding of what matters most right now
- Clear decision principles that reduce second-guessing
- Key assumptions, risks, and constraints made explicit
- A short written summary capturing the shared view
Frameworks & philosophies
- Good strategy principles — clarifying the challenge, the guiding approach, and the actions that follow
- First-principles thinking — separating facts from assumptions
- Jobs to be Done — understanding what customers are really trying to achieve
- Constraint awareness — identifying what is limiting progress now
Where This Helps
Useful when direction feels fuzzy, decisions keep circling, or different parts of the business are pulling in slightly different directions.
Happy to share examples of past work or references if helpful.
Making work flow end to end
Many organisations work hard but still feel stretched. Work moves across people, roles, and systems — often with delays, duplication, and unclear ownership along the way.
This work focuses on understanding how value actually flows through the business, from initial demand through to delivery and customer outcome.
What You Get
- A shared, end-to-end view of how work really flows
- Visibility of hand-offs, waiting, rework, and bottlenecks
- Clarity on where structure or roles are working against flow
- A small set of improvement opportunities tied to outcomes
Frameworks & philosophies
- Value stream thinking — focusing on how value is created and delivered
- Systems thinking — seeing how parts interact, not just individual tasks
- Flow efficiency — reducing waiting, friction, and rework
Where This Helps
Effective when people feel busy but progress is uneven, responsibilities blur, or improvement efforts don’t seem to stick.
Happy to share examples of past work or references if helpful.
Making systems support the work
Systems are often added over time to solve specific problems. Without a clear view of how work happens, those systems can create extra effort, manual workarounds, and fragmented data.
This work aligns tools and systems to how the business actually operates — so technology supports the work instead of getting in the way.
What You Get
- Clarity on which systems matter and why
- Reduced duplication and manual effort
- Better flow of information across the business
- A practical plan to improve or introduce systems incrementally
Frameworks & philosophies
- Fit-for-purpose tooling — choosing tools that match the work
- Automation with intent — removing effort, not adding complexity
- Data hygiene — improving trust in information used for decisions
Where This Helps
Useful when systems feel fragmented, reporting is unreliable, or teams rely on spreadsheets, workarounds, or manual fixes to get work done.
Happy to share examples of past work or references if helpful.
Our Clients
Work delivered through IT Bits includes:
The Fundraising Company
Practical consolidation of files and email into a managed Google Workspace — reducing operational risk for a busy, successful business running without formal digital infrastructure.
Mind Your Mind
End-to-end digital setup for a growing practice — clarifying target markets and messaging, rebuilding the website, and putting lightweight systems in place to support enquiries, booking, and communication.
The Fundraising Company
This work focused on strengthening the operational foundations of a profitable, fast-moving business that had grown successfully without formal systems or digital structure.
The goal was not to add complexity or “professionalise” unnecessarily, but to reduce risk and friction while preserving the way the business already works.
What was done
- Planned and executed file migration from OneDrive to Google Drive
- Migrated email from a personal mailbox to Google Workspace using Google Data Migration Service
- Established a simple, practical Drive structure aligned to how the business operates
- Consolidated access and ownership to reduce dependency on personal accounts
- Confirmed data completeness and continuity post-migration
Outcome
- A managed workspace underpinning an already successful operation
- Lower operational and continuity risk without introducing overhead
- A clean foundation for future staff, contractors, or growth if needed
Happy to share examples of past work or references if helpful.
Mind Your Mind
Support focused on strengthening a therapy and coaching practice’s digital presence — aligning messaging with target clients and putting practical systems in place to support growth without overbuilding.
What was done
- Target market and messaging clarity (who it’s for, what problem it solves)
- Squarespace website design and build, including structure and content flow
- Booking and call-to-action setup to reduce friction and manual follow-up
- CRM and vendor selection, focusing on lightweight, fit-for-purpose tools
- Microsites and domain structure for resources, events, and campaigns
- Newsletter and list-capture setup to support ongoing communication
Outcome
- Clearer positioning and messaging for the right clients to self-select
- A website that supports enquiry → booking with less effort
- A staged, practical approach to systems rather than premature complexity
Happy to share examples of past work or references if helpful.
Experience shaped inside organisations such as:
Prior to establishing IT Bits, this work was shaped through permanent and contract roles inside a range of public and private sector organisations, often via consulting and advisory firms.
